AI & Automation
Role
AI is the most consequential technological transition since the internet — and the one being navigated by the largest population of people who have no functional mental model of what AI actually is, how it works, or why it fails the ways it does. In the absence of this understanding, people simultaneously over-trust AI outputs (treating hallucinated information as factual because it sounds authoritative) and under-use AI capabilities (not realizing that the tool could handle 80% of a task they are spending hours on manually). AI literacy is not a future skill — it is an immediate practical requirement for anyone who intends to participate as a decision-maker, rather than a passive recipient, in the institutions and industries that are being restructured around it right now.